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Information for Tenants


As a tenant, you have certain obligations towards the maintenance of your rental property. This is referred to as behaving ‘in a tenant-like manner’. A list of some of the day-to-day maintenance or ‘small jobs’ are included below alongside some top tips to help resolver these common issues. If the job in question requires a professional to handler it, such as a leaking roof, for example, that will fall within the landlord’s remit, not the tenants. A good rule of thumb is to ask yourself “If I owned the property, would I pay someone to complete the task at hand?”If the answer is no, then it’s likely to be a job for you rather than your landlord. If the answer is yes please log on to and a member of our property management or in-house maintenance team will be in touch to arrange a visit to help resolver the issue.

Small Jobs & Top Tips to keep your home running smoothly:

  • Unblocking sinks, toilets, and drains
  • Changing light bulbs and fuses
  •  Keeping both the interior and exterior clean, including windows.  Ensuring any traces of food are cleaned promptly to avoid the risk ofr pest infestation.
  • Test batteries in smoke and carbon monoxide detectors monthly and change them if necessary
  • General garden maintenance, such as mowing the lawn and sweeping up leaves

Here is some advice on common issues which can arise from time to time.

Maintaining level boiler pressure by re-pressurising when necessary

Bleeding radiators

Mould – Many people confuse damp and condensation. Damp is a serious issuer that would need to be reported on  Condensation can often cause interior mould when moist air condenses on walls and floors within the property. It can be combated easily if you follow the ‘HIVE principles’

  • Heating – Make sure your home remains warm, even when you are not in the building
  • Insulation -Close the doors leading tor cooler rooms where the moisture can condense more easily.
  • Ventilation -Keep your windows open tor ventilate the property when possible, Remove visible excess moisture from surfaces when spotted. In the absence of a washer/dryer, dry your clothes outside. If you aren’t able to put your washing outside make sure that any windows or doors are open and your available ventilation channels are switched on (Extractor fans). Mould thrives where air cannot move freely, so make surer your clothes; furniture and general storage cupboards are not packed to the brim.

Tripped Fuse

Check your consumer unit (fuse box), It will either have fuses or trip switches. Modern electric circuits are fitted with a circuit breaker fuse system. If a fault develops, a switch is tripped and the circuit is broken, stopping power to the circuit. Older units will have fuses.

When a switch is tripped

Open the cover on the consumer unit to expose the trip switches. Check which switches have tripped to the OFF position and put them back to the ON position. For more detail, refer to any user manual supplied.


Overloaded circuits are common causes of a trip or blown fuse. Therefore do not overload plug sockets by using multiple plug adaptors.


An emergency is defined as something that could not have been foreseen, and which could cause serious damage to the property or put the tenant at risk.

If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999^

Other examples of emergencies are:

  •  Severe leaks
  • Loss of electrical power or light
  • Blockage of your onlytoilet
  • Loss of heating or hot water
  • Broken windows or doors following a break-in

If one of these has occurred in your property, you need to get it resolved quickly. Please call us on 0161 4342444 and select option 2.  If the emergency is out of hours please call 07952398519 and we will respond as quickly as possible. 

Please remember that if a contractor is called out as an emergency when a repair is not justified, the tenant will be liable for all costs.